Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@leyl.com. Contact us for the correct return address and instructions before sending an item back.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@leyl.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The conditions of our voluntary 30-day policy do not limit statutory cancellation rights or rights for faulty goods. Discounted products retain the same statutory consumer rights as full-price products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
EU consumers normally have 14 days after delivery to notify us of withdrawal without giving a reason, and a further 14 days to send the goods back. Email admin@leyl.com with your order number and a clear statement that you wish to withdraw. Original packaging and unused-condition requirements under our voluntary policy do not override statutory rights. A hygiene exception applies only where the legal requirements are met for sealed goods unsuitable for return for health protection or hygiene reasons after unsealing. We do not apply a blanket exclusion to all personal-care products.

Refunds
For statutory withdrawal, we refund payments, including the cost of standard outbound delivery, within 14 days after receiving notice of withdrawal. We may withhold the refund until the goods are received or evidence of return is provided, whichever is earlier. Refunds use the original payment method unless otherwise agreed. For returns under our voluntary 30-day policy, we notify you after inspection and issue approved refunds within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@leyl.com.